Thank you for your interest in Tainet. Please read these Terms of Service carefully. If you do not agree with them, please leave the Tainet website (hereinafter "Website") and immediately stop using our Services. By visiting the Website or using Tainet Services, you agree to these Terms of Service.
We may change the Terms of Service at some point, so you should periodically check their relevance. In case of changes to the Terms of Service, we will notify you via a message on the Website. If the Terms of Service become unacceptable to you, immediately leave the Website and stop using the Services.
Service Purpose
The Tainet VPN service is designed to protect user privacy in public networks: WiFi in cafes, hotels, airports, and other public places. The service provides traffic encryption and protection of personal data from interception.
The service is intended exclusively for protecting personal data and ensuring secure internet connection. Do not use it for illegal purposes.
What services does Tainet provide?
Tainet provides services for accessing virtual private networks (VPN) and other privacy and security services (hereinafter "Services").
VPN is an effective way to protect your online activity by encrypting internet traffic. VPN prevents third parties from tracking your activities on the Internet. Tainet provides VPN connection services to servers around the world, ensuring the security of your internet connection.
One of the key features of Tainet is that we do not collect, store, or transfer to third parties any data about your use of internet connections and traffic while using our Services. We do not collect any information about what you do online, including information about your IP address, visited sites, and downloaded files.
We store only the minimum amount of information necessary for the Services to work. You can learn more about what information we collect and store in our Privacy Policy.
At the same time, we do not approve of any illegal, criminal, or fraudulent activities committed while using Tainet Services. Since we do not store information about your activities while using the Services, you bear sole responsibility for such activities. Tainet is not responsible for any illegal actions that may be committed while using our Services.
How can I use Tainet services?
Tainet services are available through this website, Telegram bot, PC and mobile applications. The full list can be found in the information section of the Website.
To use some Services, you may need to register. You are fully responsible for access to your account used to access the Services, as well as for the actions of third parties performed using your account. If third parties gain access to your account, you must notify us as soon as possible. We reserve the right to block your account if it is used by third parties.
A subscription is for personal use — by you and your family. We reserve the right to block your account or restrict access to the Service without a refund if subscription keys or the subscription link are shared with dozens of people, published openly or handed out through third-party services and bots, or if the Service is used for constant around-the-clock downloads many times above normal use that degrade the connection for other users. As a rule, we will contact you first and ask you to stop.
Payments and refunds
Access to some Tainet services is provided by subscription. When purchasing a subscription to Tainet services, the user selects an access period and a payment type: a one-time payment for the period or a subscription with automatic charges, which can be canceled at any time.
At the end of the paid period, access is suspended until the next payment. We will notify you in advance that the period is ending by email and/or through the Service's Telegram bot — you can extend access at any moment, choosing the period and the payment method yourself.
A free trial period is available before payment. Its purpose is exactly this: to check that the Service works on your devices and in your network before you buy. By paying for a subscription you confirm that you have checked how the Service works or have knowingly chosen not to.
We want your experience with Tainet to be as positive as possible, so if something does not work — write to support by email support@tainet.pro or via Telegram @tainetvpn_bot. In the vast majority of cases a connection problem is solved in a few minutes: most often it is caused by device settings or by profiles of other VPN services left on the device.
A refund is possible if the Service cannot be used on a supported device for technical reasons and the problem could not be resolved together with support. The procedure is as follows:
- Make sure that less than 500 MB of VPN traffic has been used at the moment of the request.
- Contact support no later than 14 days from the date of purchase.
- Tell us the device and operating system version, the application used, a description of the problem and a screenshot of the error.
- Follow the recommendations of support — for example, remove profiles and applications of other VPN services, reinstall the application, try another server or protocol, check the connection in another network. Each message from support must be answered within 3 days.
- If, after all recommendations have been followed, the Service still does not work, support confirms the refund. Diagnostics takes no more than 5 business days from the moment of the request, provided that you reply to support messages.
A refund is not made if:
- the recommendations of support have not been followed or you have stopped replying to its messages;
- the problem is caused by settings or software on your side (profiles of other services, antivirus, restrictions of your internet provider or corporate network) and is resolved by following the instructions of support;
- the device or operating system is not on the list of supported ones;
- you have decided not to use the Service for reasons unrelated to how it works;
- the subscription was purchased not directly from Tainet, but through third parties;
- the subscription was paid for in cryptocurrency;
- the Tainet Terms of Service have been violated, including where this led to account blocking.
Short interruptions in the operation of the Service (up to 24 hours) are not grounds for a refund. In case of a longer outage we will extend your subscription for the duration of the interruption.
A refund can be used twice. If you have already received a refund, another request is possible only 6 months after the first refund.
The refund is made by the same method that was used to pay for the subscription, within 10 business days after confirmation.
If you paid for the subscription in cryptocurrency, the money is not refunded. By paying for a subscription in cryptocurrency you agree that no refund is made for it — neither in cryptocurrency nor by any other method. If the possibility of a refund matters to you, choose another payment method.
If you purchased a subscription for access to Services through the AppStore, Google Play, or another app store, we will not be able to provide you with the 14-day refund policy. Such subscriptions are subject to the refund policy of the AppStore, Google Play, or other app store.
You can cancel your subscription to the Service at any time, but funds for the unused subscription period are not refunded — the Service will continue to work until the end of the paid period.
The subscription price shown on the site at the time of purchase is final. All mandatory taxes and payment system fees are already included in it: there are no additional charges on top of the price, and they are not passed on to the buyer.
TainetCard cards
This section applies to TainetCard virtual cards issued in the dashboard. By getting a card you agree to it.
What TainetCard is
TainetCard is a virtual prepaid (reloadable) card in US dollars. The card is issued by an issuing bank through our partner; Tainet arranges it for you and services it in the dashboard. Tainet is not a bank: we do not open an account for you and do not pay interest on the balance.
You spend only what you put on the card - there is no credit limit. When the money runs out, you top the card up; there is no need to get a new one. Cash withdrawals and card-to-card transfers are not available.
Who can get a card
- A registered Tainet dashboard user aged 18 or over.
- The cardholder's first and last name are entered in Latin letters and must be your own - they are printed on the card.
- The card is personal: you may not pass it or its details to other people.
Price and payment
- The issue price, top-up fee, exchange rate and minimum and maximum top-up amounts depend on the payment method, are shown in the dashboard before payment and are fixed in the order.
- You can pay in rubles - via SBP or a Mir card - or in USDC on Ethereum (ERC20) to your personal address.
- Send only USDC on ERC20 and only to the address shown in the dashboard. Funds sent on another network, in another coin or to another address may be lost and cannot be returned.
Issuing and top-ups
A card is usually issued or topped up within a few minutes after the payment arrives. If an operation is delayed or fails on the partner's side, we complete the order manually and let you know the result within 3 business days.
What the card may not be used for
You can pay wherever Visa and Mastercard are accepted, including Apple Pay and Google Pay. The card may not be used for:
- gambling, betting and lotteries;
- buying, selling or exchanging crypto;
- money transfers or topping up other cards, wallets and accounts;
- adult goods and services;
- any transactions that break the law or payment network rules.
The issuing bank declines such transactions and may suspend the card for a breach - while it is suspended, access to its balance depends on the bank's decision, which Tainet cannot overturn. We may refuse to issue or top up cards for anyone who breaks these rules. Whether to accept the card is up to the merchant, so we do not guarantee that a particular shop or service will accept it.
Security
- Card details and payment confirmation codes are delivered only to your dashboard, Telegram and email. Never share them: Tainet staff never ask for your CVV or codes.
- If your card details may have become known to others, contact support right away: we will take the balance off the card so it cannot be used, and return it to you in USDC or help you get a new card.
- Transactions confirmed with your card details or a code are deemed made by you.
Card refunds
- The issue price and top-up fees are not refunded once the card is issued or the top-up is credited: the service has been provided.
- If you paid but the card was not issued or topped up for reasons on our or the partner's side, we will, at your choice, complete the order or refund the payment - crypto minus the network fee.
- Refunds for purchases come back to the card under the merchant's rules.
- A card balance of $10 or more can be returned on request from your dashboard: we take it off the card and send it in USDC (Ethereum network) to the address you provide, minus a 2% fee and the network fee. The balance is not paid out in rubles or to other cards.
Card validity
The card is valid until the date shown on it. It cannot be closed early, but keeping an empty card costs nothing. The balance of an old card can be returned in USDC on request, as described above.
Card liability
Tainet is not responsible for decisions of merchants, the issuing bank or the payment network, for third-party exchange rates and fees, or for losses caused by your card details or codes becoming known to other people.
What should not be done when using Tainet?
When using our services, it is prohibited to:
- Use our services for any illegal activities
- Use web scanners, parsers, or other solutions that may negatively affect the quality of Services for other users
- Broadcast any illegal content, as well as content containing threats, scenes of torture and violent acts
- Threaten, blackmail, humiliate, harm, or discriminate against any third parties
- Resell Services in any form without the explicit consent of Tainet
- Share subscription keys or the subscription link with outsiders, publish them, or hand them out through your own services and bots
- Create a constant load many times above normal use — for example, run the subscription as a server or proxy for other people
- Impersonate Tainet employees, copy or imitate the Services
- Send spam, annoying, and unwanted messages
- Forward or transmit viruses, trojans, or other malicious software
- Disrupt the operation of the Services
- Attempt to hack internal systems, networks, or services of Tainet
- Use the Services for anything other than legitimate activities
- Use the Services to hide your identity when committing illegal acts
- Distribute unlicensed ("pirated") content
- Use our Services to place advertising banners
- Use our refund policy for profit
Where can I get help?
For any questions, you can contact our support by email support@tainet.pro, via Telegram bot @tainetvpn_bot, or through the online chat on the Website.
Service details
Service: Tainet VPN, website tainet.pro, Telegram bot @tainetvpn_bot, email support@tainet.pro.
This document was last updated on October 28, 2026.